Privacy Policy | Monster Design Studio

1. Information We May Collect

We may collect information that you voluntarily provide when requesting a quote, submitting a lead form, contacting us, or sharing project materials. This may include:

• Full name
• Email address
• Phone number
• Company name
• Project type
• Project location
• Project size
• Budget and timeline
• Project descriptions and uploaded materials

2. How We Use Information

We may use the information we collect for the following business purposes:

• Reviewing project inquiries
• Contacting potential clients
• Preparing quotations
• Providing design, CAD drafting, 3D rendering, shop drawing, and BOQ services
• Improving customer service
• Preventing fraud and misuse
• Complying with applicable legal obligations

3. How Information May Be Shared

We do not sell personal information. Information may only be shared with authorized team members, service providers who help us respond to inquiries or deliver services, or authorities where legally required. We only share information when reasonably necessary for the purposes described in this policy.

4. Meta/Facebook Lead Ads

If you submit information through Meta/Facebook Lead Ads, Meta or Facebook may process that information according to its own privacy policy and platform terms. We receive the information you choose to submit through the lead form and use it for project inquiry, quotation, and client communication purposes.

5. Uploaded Materials and Project Files

Project descriptions, drawings, reference images, PDFs, CAD files, and other uploaded or shared materials are used to review scope, prepare quotations, and provide requested services. Please do not send materials that you are not authorized to share.

6. Data Retention

Information is retained only as long as reasonably necessary for inquiry review, quotation preparation, project delivery, client communication, recordkeeping, fraud prevention, and applicable legal obligations.

7. Access, Correction, and Deletion

You may request access to, correction of, or deletion of your personal information by contacting us at [email protected]. We will review and respond to reasonable requests in accordance with applicable requirements.

8. Security

We take reasonable steps to protect information from unauthorized access, misuse, loss, or disclosure. However, no internet transmission or electronic storage method can be guaranteed to be fully secure.

9. Contact

If you have questions about this Privacy Policy or how your information is handled, please contact Monster Design Studio at [email protected].